Quality And Performance Management Systems -Myassignmenthelp.Com

Question: Discuss About The Quality And Performance Management Systems? Answer: Introduction This report provides an overview about the areas of quality management utilized by the business organization for producing better quality goods and services for meeting the requirements of customers. These areas of quality management process include- The Deming (PDCA) cycle, Statistical process control and Six sigma. Quality management procedure refers to the method at which the deliverables quality as well as processes is ensured and controlled during a specific project. This procedure also involves completion of different review techniques and implementation of the corrective actions in order to address deficiencies and increase the levels of quality within this project.[1] The process mainly involves- Listing the targets, identifying different kinds of quality measurement techniques that is to be undertaken, estimating deliverable as well as process quality, actions for enhancing the deliverable level as well as process quality and reporting the quality level that is achieved to m anagement of project.[2] The trend of adopting quality management procedure has gained huge popularity in every business organizations as it helps them in achieving the target, satisfying their customers by knowing how they defines quality, increasing productivity and improving their financial performance. Globalization acted as a vital tool for promoting technology as well as development within the organization. Further, adoption of these technologies also helped the organization to improve their quality management process. [3]The Deming cycle refers to the four stage quality management model that is used by organization for continuous improvement in business and solving incremental problem. This model benefits the organization by providing systematic approach for achieving improvement. In the field of improvement in business quality, it is also termed as PDCA cycle. It is usually depicted graphically as circle as it involves repetition of similar stages for improving processes as well as output. The circle is mainly represented in four sections that is plan- do- check- act. This is mainly used by the companies to develop new product, solving problem and improving quality in business operation. This cycle also provides feedback system for continuous improvement in quality. It also involves assuring consistency across different activities of business. The stages of this cycle are illustrated below: Plan- The stage for quality management involves- Describing problem that needs redressing Defining desired state Collection of data for determining issue in account of deviance Asserting main cause of issue Assessing different possible outcome for solving the issue Selecting best intervention Scheduling and mapping corrective procedure through control charts Do- This PDCA phase mainly concerns adoption of selected solution for reducing deviation or solving issue. However, integration of this solution helps the organization to check its impact. This stage also covers employees training for the quality intervention. Check- According to traditional schemes of quality management, the check became important for quality inspection. [4]It entails describing standards namely upper specification limit (USL) as well as lower specification limit (LSL) and after that it compares specification of good against such standards. This stage however weeds out inappropriate goods. Act- [5]In this stage in PDCA cycle for quality management involves- standardization of successful solution and adoption of process improvement including other stakeholders or with their customers. Once all the phases are completed, the quality improvement is standardized. However, with changing economic condition and promotion of new techniques, standardized procedure is again subjected fir improvement thereby repetition of PDCA cycle occurs. Although PDCA basic framework remains constant, this cycle for improving quality takes different approaches. () opines that adoption of this PDCA process towards management of quality increases consumer expectations. Statistical Process Control Statistical process control (SPC) refers to the quality control method that involves statistical methods for monitoring as well as controlling the production process. [6]Quality information in terms of product is mainly obtained during production in real time. However, this data again is plotted on the graph with determined control limitation. [7]This process also facilitates the organization to ensure that the procedure operates efficiently and thus manufacturing more goods with less waste. The vital tools that are applied in SPC involves- run chats, design of different experiments, control charts and focus on improvement. SPC is usually practiced into two stages, which includes- In the first stage, the data are collected and recorded on different kinds of control charts. The second stage is the regular manufacturing utilization of this process in which the data is analyzed. Moreover, in this phase, decision is examined based upon variation in 5ME conditions that includes- man, machine, method, material, movement band environment) The main goals of SPC is to Attain consistency by declining variation in procedure by adopting corrective action Simplify methods Measure performance level for long term after implementation Obtain best performance from adoption of equipment Provide proper data for better estimation of cost. One benefit of SPC namely inspection is that it gives stress on prevention of issues rather than correcting the issues. Additionally to declining waste, this process leads to decrease in time that is required for producing the good. [8]These organizations use several SPC software in the production process that are usually promoted during globalization for measuring the consistency of the product being produced based on its design requirement. Therefore, the product manufactured through implementation of this technology also improved their quality management process. Moreover, this helps the organizations to satisfy their customers and attain their trust. Cp and CPK are the two index of the statistical measurements by which the capability as well as performance is reported. CPk refers to the capability of the process of performing in future by assuming that it stays in statistical control. Both CP and Cpk are also considered as the short term capability measurement for the process. On the other hand CP index illustrates the process capability in which the number of times the procedure fits into tolerance width. Therefore, higher the Cp value, better is the procedure. Now a days, the manufacturing organization faces huge competition from the other rivalries. At this time, the cost of raw material also continues to rise. These are the main factors that the organizations face difficulty in controlling. However, they focus on internal business processes in order to face these challenges. The organizations then strive for improvement in quality as well as efficiency and reduction of production cost. For this they implements several quality management processes including this SPC process in order to make it prevention based control in quality. Thus, it also facilitates these companies to monitor their performance of this process in real time and hence changes it before it comes out to be non-conforming good. The process of Six- sigma Six - sigma is actually set of tools that is used as management strategy for improving the business processes quality by reducing error as well as variation. [9]It seeks in improving the quality of total output by recognizing and eliminating the reasons of defects as well as reducing variability in business processes. The corporations that practices this six- sigma process creates levels for their employees within the workplace. These levels are often termed as Green Belts, Black belts etc. Implementation of this six sigma in businesses requires proper allocation of the budgets as well as resources. The two methods of six sigma include- DMAIC and DMADV. The first method mainly focuses on the improvement of the existing practices of businesses. On the other hand, the second procedure concentrates on creation of new practices and strategies. The DAMAIC method has basically five stages, including- Define- The objective of this stage is to define the issue by taking feedbacks from their customers and summarize the plan of the project. In this stage, the project plan and the target map is developed. The Pareto chart as well as SPIOC is the important tools that are used in this phase. Measure- The purpose of this stage is to gather data relevant with this scope of the project. It also focuses on recognizing the parameters that is required to be quantified and measure them by applying various techniques. Important tools that are used in this syage are process sigma, run charts, process flowcharts etc. Analyze- In this stage, the main cause of efficiency in business are carried out. The gap between the target performance and its opportunities for improvement is also identified an analyzed in this stage. Improve- This stage improves the procedure by determining the possible solutions as well as test and implement them for improving the project. The plan has also been designed in a way such that it can mitigate the risk in business. The tools used in this procedure are Brainstorming, simulation software etc. Control- The objective of this stage is to produce detailed solution by monitoring the plan as well as ensure the performance has been maintained. It also defines as well as authenticates the monitoring system, develops procedures and hence communicates with the business. The tools applied in this procedure are control charts, control plan, sigma calculation etc. Therefore, this DMAIC methodology in six sigma has been accepted as well as adopted in all size firms. Similarly, the DMADV methods includes- Designing strategies as well as procedure that ensures satisfaction of the customers Measuring and recognizing the constraint that are vital for quality Analyzing as well as developing high extent of alternatives for assuring high quality Designing and structuring details of process Verifying different procedure and finally adopting the same Therefore, through proper adoption of SPC software, the organization can- Decrease rework as well as warrenty claims Increase total productivity in business Improve utilization of resources Enhances efficiency in business operations Improves satisfaction of clients Decreasing total cost [10]Assists the business organization to improve on their weaknesses and build their strength. Moreover, the organization also uses lean six sigma in order to face increasing cost as well as rising competition in the present market. Lean Six sigma refers to the methodology that is based on collaborative effort of team for improving the performance by removing the waste as well as reducing fluctuation. It combines lean production and six sigma in order to remove eight types of waste that includes- defects, overproduction, inventory, transportation, extra processing etc. Answer for ECA Assignment 1 The two significant issues have been identified with the planned order releases. The first aspect for this being the determination of lead production period or how far in advance the actual orders needs to be released. The planned order release refers to planning of the orders within a specific time frame which will ensure that the item is received when needed. [11]There is no consideration for planning of the orders to be released in the given case. It needs to be also noted that this particular planned lead time may not be matching with the actual lead time if the gross requirements are very high. The second important issue is identified with the fact that there is no specific provision present for scheduled receipt. This would have led to a better estimation of meeting delivery schedule thereby minimizing any scope of delays in materials procurement and production decision making. Conclu Product X [Lead Time = 1 Period] Period 1 2 3 4 5 Gross Requirement 400 500 Stock on Hand (200) 200 200 200 0 0 Net Requirement 200 500 Place Order 200 500 Component Y [Lead Time = 2 Period] Period 1 2 3 4 5 Gross Requirement 400 500 Stock on Hand 300 300 300 0 0 Net Requirement 100 500 Place Order 100 500 Component Z [Lead Time = 1 Period] Period 1 2 3 4 5 Gross Requirement 800 1000 Stock on Hand 160 160 160 0 0 Net Requirement 640 1000 Place Order 640 1000 Conclusion From the above report, it can be concluded that consumer satisfaction is one of the pillars of quality management as it directly entails purchase of goods as well as services that goes into production process. For this reason, the organizations strives to provide best quality commodities and work hard for maintaining that level as well as make necessary changes. However, implementation of technologies in business promoted during globalization also helps them in improving their quality management process. 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